Dyson Service Center

Bit unorganized but the two associates worked efficiently, repairing products on the spot while you wait. They were good with communication and the space is clean. This location is a bit far from my home so I stopped at a local vacuum repair shop first, was quoted $200 and ten days to fix. Given a false story about needing to disassemble the whole thing and solder electric back together etc. I’d seen YouTube videos about the trigger being relatively easy to fix so I decided to make the trip to the repair center for a second opinion. The fix took 10-15 mins and they didn’t charge me, despite my machine being out of warranty. Happy with my Dyson customer service experience!

Update: They have since changed their business hours (for the worst) and are now not open Fridays (in addition to Sat-Sun), and only open until 3pm other days (with a break for lunch, of course). I stopped by today at 2:30 and once again the store was closed. I drove to the mall and spoke to employees there who said this is a known issue with the service center and that their regional manager is involved. On my SIXTH call to HQ, I finally got an update that my product was shipped to the service center in Nashville TN. No one notified me about this. Dyson HQ apparently has no supervisors or managers that can provide explanations as to why this happened (apparently it is not standard practice). I'm told my only option is to call the service center in Nashville and get an update from them. Additionally, the canned response with email pasted below gets sent to a bot that offers zero help or support. I hope customers thinking about purchasing a Dyson product see this review and think twice. I only had my product a year and a half before it stopped working properly. The price is not worth the quality and this is brand I firmly believe no one should continue to support. A black hole for Dyson products. I dropped a fan off here over two weeks ago. I was told the product (under warranty - only 1.5 years old) would be fixed within a week. After a week I heard nothing. On the second week, I stopped by around 4:30pm and no one was there. While the hours online state they are only open until 4pm, there is a sign on the door stating their business hours are open until 5pm. It's now going on the 3rd week and I have no idea where my $800 fan is or the status of it's repair. The number listed routes to Dyson HQ and the Tyson's Mall store is not affiliated and said the best course of action is to just escalate the issue to management. The service center itself is unkempt and questionable looking. It's really a disgusting business practice for extremely expensive home items, as several others have noted a similar experience.

If anyone has a dyson, I would suggest not going to this location for service. I received a better experience calling their general service line and getting a replacement shipped. 3-4 stars for dyson online service (maybe not their product) and 1 star for the location repair center. Details: I brought my 6 month old dyson v10 into the store after it would not turn on. The man at the front seemed grumpy and miserable and left me with little information besides saying we'll call you. I called after a week and a half after realizing he did not give me a turnaround time but they did not pick up. I left a voicemail but they did not return my call. Decided to get an update in person after waiting two days and was greeted by the same man, this time annoyed I was showing up early and telling me it's a three week lead time. This is a half a grand vacuum that broke within 6 months, this has been an incredibly disappointing experience.

ALERT: this place is full of lies and incompetence: I brought my vacuum V11 to repair and was told by the staff that my V11 was not fixable; I should never clean the filter with water; I can get a new Dyson V15 with them that comes with free 5-year warranty and the store will register the vacuum for me. None of that is true: the store called me after 3 weeks saying the V11 is fixable after all and I didn’t have to buy the new one; the 5-year warranty was confirmed to be a lie by National customer service line; I had to register my V15 myself, etc. - all of these were to manipulate the customer to and lead to unnecessary purchase. The promised 5-year warranty was especially ridiculous because till this date the staff still promised to send me a confirmation but I received no such thing. Had the staff had some integrity or competency, we could have just fixed the vacuum like what this place is supposed to do.

I was just at the Dyson Service Center on Hilltop Rd and had a wonderful experience. William H. was courteous, friendly and very helpful. He saw me carrying my vacuum to the store and went outside and offered to carry it himself. Once inside the store, I explained the issue. William ran the vacuum himself, diagnosed the problem and told me that he can fix it right away. I really thought I would need to leave the vacuum there for a few days so that was very welcome news. William, I am very grateful for your help this AM. Big Thank You!

One can only contact this repair center in person. While the web page lists a phone number, it always goes to an automatic message which does not connect you to the center but rather to a call center somewhere in the world. The call center has no idea how to contact the Fairfax repair center. I left a vacuum there for a replacement battery several months ago and received no call to indicate that it was ready for pickup...so I will have to travel for 50 minutes to see if it is ready. Also, the store hours on the web page do not match the ones on the automatic message so it is unclear when the center is open on any given day. This is bizarre!

Horrible experience : I live Md left my vacuum over 2 months ago. Walked in the dyson center a very untrained and intimidating man super rude. Aggressive when talking and handling the my receipt. After looking for 2 min he said my vacuum was not there and no idea where it was for me to call customer service to find out. Also mentioned the employee That handled my vacuum is not longer there . I mentioned was not my problem And I dropped off in a Dyson repair center and was they responsibility to find out where is my vacuum and give it me. He basically got in my face (6 feet tall men) calling himself as manager Rick. I m 5'1" woman . I felt scared intimidated and treated. I told him as i leaving the store empty handed that I would call customer service and sue Dyson. I have over 8 dyson products in my house and my business. They are not cheap. Maybe some that money should be for training. And hire people that likes what they do. Only 10 am and this man is mean and unprofessional. That is not excepted. He was rude with other ladies that was there as well. I m in front of repair center now on hold with Dyson customer service . Something needs to be done! I wonder if I want my vacuum back! I wonder if the way I treated was because gender or the color of my skin. I left because my kid was with me and we both got scared.